Thank you for shopping with Three Men in the Kitchen. We want your order to arrive safely, accurately, and within a reasonable delivery window. This Shipping Policy explains how we process, ship, and handle orders placed through our website.
Orders are usually processed within 1 to 3 business days after payment is confirmed, excluding weekends and statutory holidays.
During high volume periods, product launches, sales, holidays, supplier delays, or unexpected carrier disruptions, processing may take longer. If there is a material delay with your order, we will contact you using the email address provided at checkout.
We currently ship to addresses within Canada.
Shipping to remote areas, rural locations, PO boxes, parcel lockers, or certain territories may be limited depending on carrier availability. If we cannot ship to your address, we will contact you and provide a refund if the order cannot be fulfilled.
Shipping rates are calculated at checkout based on the delivery address, package size, package weight, and selected shipping method.
Any free shipping promotion will be displayed on the website or at checkout. Free shipping offers may exclude oversized items, remote delivery areas, wholesale orders, special orders, or items marked as excluded.
Estimated delivery timelines are provided at checkout or in the shipping confirmation email. Delivery estimates are not guarantees unless expressly stated. If a delivery is significantly delayed beyond the estimated timeframe due to circumstances within our control, we will contact you and work to resolve the situation, including offering cancellation and a full refund where required by applicable law.
Typical delivery after shipment may take:
| Destination | Estimated Delivery Time |
|---|---|
| Metro areas in Canada | 2 to 7 business days |
| Rural or remote areas | 5 to 14 business days |
| Territories or special service areas | May take longer |
Note: We are actively working with our carriers to offer a faster and delay-free experience.
Delivery timelines may be affected by weather, carrier delays, customs processing, incorrect addresses, strikes, high volume periods, or events outside our control.
Once your order ships, we will send a shipping confirmation email with tracking information, when available.
Tracking may take up to 24 hours to update after the carrier receives the package.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we will process a refund of the purchase after we receive and inspect the returned package. Original shipping charges are not refundable.
If you would still like the item, you may need to place a new order.
To avoid delays or unsuccessful deliveries, we highly recommend referencing your complete address, INCLUDING any Buzzer Numbers or access required information. Please be advised that Canada Post is the only carrier within Canada that can deliver inside your building complex. Other carriers, such as Purolator, FedEx, and UPS, will require the Buzzer Number to get into the building.
If your tracking shows no movement for an unusual period, or if your package appears lost, contact us at: info@threemeninthekitchen.com
We may need to open an investigation with the carrier. Refunds, replacements, or store credits for lost packages are reviewed case by case.
If tracking confirms delivery to the address provided at checkout, we may not be responsible for theft, loss, or misplacement after delivery. However, we will review each situation fairly and may assist with a carrier claim where possible.
If your order arrives damaged, contact us within 7 days of delivery at: info@threemeninthekitchen.com
Please include:
Do not discard the item or packaging until we confirm the next step. We may offer a replacement, refund, store credit, or other resolution depending on the circumstances.
Some orders may ship in multiple packages. While not a consistent practice for our company, we recognize that this could be a possibility. If this happens, you may receive more than one tracking number.
You will not be charged additional shipping unless clearly disclosed before checkout.
All orders are subject to product availability.
If an item becomes unavailable after your order is placed, we may cancel the unavailable item and refund you for that item. If the unavailable item was the only item in your order, we will refund the full order amount, including applicable shipping.
Last updated: April 28, 2026
We want you to be happy with your kitchenware. If something is not right, this Return Policy explains when and how items may be returned.
Eligible items may be returned within 30 days of delivery.
To be eligible for a return, the item must be:
Kitchenware that has been used, washed, damaged, scratched, stained, altered, or exposed to food may be refused for return unless the item is defective.
The item will be inspected for return eligibility, and if approved, any refunds will be processed.
If an item is deemed as not eligible based on our return policy, you can request to get the product back or have it destroyed by our logistics team. Please be advised that no refunds will be processed under these circumstances.
The following items are final sale and cannot be returned unless defective, damaged on arrival, or required by law:
To start a return, contact us at: info@threemeninthekitchen.com
Please include:
We will review your request and provide return instructions if the item is eligible.
Do not send items back without a return authorization. Unauthorized returns may be refused or delayed.
For standard change of mind returns, customers are responsible for return shipping costs unless we decide otherwise. The product is still under our return policy.
We will cover reasonable return shipping costs if:
All returned items are inspected after receipt.
We may refuse a return or reduce the refund if the item is:
If a return is refused, we may contact you to arrange return shipping back to you at your cost.
At this time, we may not offer direct exchanges by mail.
The fastest option is to return the eligible item and place a new order for the item you want.
Last updated: April 28, 2026
This Cancellation Policy explains when an order may be cancelled by the customer or by Three Men in the Kitchen.
You may request to cancel your order before it ships by contacting us at: info@threemeninthekitchen.com
We will make reasonable efforts to cancel the order before it is processed or shipped. However, because we work to process orders quickly, cancellation is not guaranteed.
Once an order has shipped, it cannot be cancelled.
If the item is eligible, you may request a return after delivery under our Return Policy.
After an order is placed, we may not be able to change:
If you made a mistake, contact us as soon as possible. If the order has not been processed, we may be able to cancel it so you can place a new order.
We may cancel an order, in whole or in part, if:
If we cancel your order, we will refund the cancelled portion of the order using the original payment method.
Nothing in this policy limits any cancellation rights you may have under applicable consumer protection laws. Our main communication channel to address any customer service issues related to the policies described in this section is through email at info@threemeninthekitchen.com.
Last updated: April 28, 2026
This Refund Policy explains how refunds are processed for eligible returns, cancellations, damaged items, incorrect items, and unavailable products.
Approved refunds are issued to the original payment method used at checkout.
If the original payment method is unavailable, expired, or no longer valid, we may issue store credit or another refund method at our discretion, unless applicable law requires otherwise.
Orders that fall within our return policy can only be refunded if the product arrives at our premises and it has been inspected accordingly, as per our return policy section.
After we receive and inspect an eligible return, we aim to process approved refunds within 5 to 10 business days.
Your bank, credit card provider, PayPal, or payment processor may take additional time to post the refund to your account.
Original shipping charges are generally non-refundable unless:
We may issue a partial refund if:
For any partial returns, we will inform you about this decision through email before completing the refund process with your bank.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
We may offer one of the following remedies:
We may request photos, videos, packaging evidence, or return of the item before approving a refund or replacement.
If an item becomes unavailable after purchase, we will refund the unavailable item.
If your full order cannot be fulfilled, we will refund the full order amount, including applicable shipping.
If a package is returned to us because of an incorrect address, refused delivery, failed delivery attempt, or failure to pick up the package, we may refund the product value after the package is received and inspected.
Original shipping charges may not be refundable.
Final sale items are not eligible for refund unless they arrive damaged, defective, or incorrect.
We are committed to providing you with a refund within 15 days after notice of cancellation, without deduction. The consumer must also return received goods unused and in the same condition.
Prices displayed on our website do not include applicable sales taxes (GST, HST, or PST). Taxes are calculated at checkout based on the delivery address and the applicable provincial or federal tax rates at the time of purchase.
Customers in Quebec are subject to both GST and QST. Tax amounts are shown as a separate line item before payment is finalized.
While most of our products are designed for domestic (residential) use, we offer select references with Commercial Grade specifications.
Reliability and warranty coverage for professional, institutional, or food-service use are determined on an item-by-item basis. We encourage professional clients to contact us directly prior to purchase to confirm if a specific reference meets their operational requirements and to verify applicable warranty terms.
Each product comes with care instructions provided by the manufacturer. Failure to follow these instructions — including but not limited to placing dishwasher-unsafe items in the dishwasher, using metal utensils on non-stick surfaces, or exposing items to heat beyond rated limits — will void any warranty or return eligibility.
Care instructions are available on the product page, on the packaging, or upon request at info@threemeninthekitchen.com.
We distinguish between two categories of product issues:
In all cases, contact us at info@threemeninthekitchen.com with your order number, a description of the issue, and supporting photos or videos.
To the maximum extent permitted by applicable law, Three Men in the Kitchen shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the purchase or use of our products, including but not limited to:
Our total liability for any claim shall not exceed the purchase price of the item giving rise to the claim. Nothing in this section limits any rights you may have under applicable Canadian consumer protection legislation, including the laws of your province of residence.
These policies and any disputes arising from them are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Any legal proceedings shall be brought exclusively before the courts of Ontario, unless applicable consumer protection law in your province of residence requires otherwise.
Quebec residents: If you reside in Quebec, your rights as a consumer are also protected under the Consumer Protection Act (Loi sur la protection du consommateur, RLRQ c P-40.1) and other applicable Quebec legislation. In the event of any conflict between these policies and Quebec consumer protection law, Quebec law shall prevail for Quebec residents. All required communications with Quebec consumers will be provided in French upon request.
We encourage customers to contact us first at info@threemeninthekitchen.com to resolve any dispute informally before pursuing formal legal remedies.
When you place an order or contact us for support, we collect personal information such as your name, email address, shipping address, and, where applicable, photos or videos you submit in connection with a return, damage, or warranty claim.
The collection, use, and disclosure of your personal information is governed by our Privacy Policy, which complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By making a purchase or submitting a claim, you consent to the collection and use of your information as described in our Privacy Policy.
For any privacy-related questions or requests, please contact us at info@threemeninthekitchen.com.
Our website uses Cloudflare Captcha, a privacy-preserving user-verification service provided by Cloudflare, Inc. Captcha may collect certain technical information from your browser (such as browser characteristics, interaction patterns, and network data) to distinguish human users from automated bots, without displaying a visual CAPTCHA challenge.
The information collected by Cloudflare Captcha is processed by Cloudflare in accordance with their privacy policy. For details on how Cloudflare handles this data, please review the Cloudflare Captcha Privacy Policy.
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